Return/Refund Policy

Return & Refund Policy

At My Wish Co., we understand that sometimes a product may not meet your expectations. That’s why we’ve designed a simple and hassle-free return and refund process to ensure your satisfaction.

Return Eligibility

If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return and request a refund. Please note: this period refers to 30 calendar days, not business days.

Refund Details

  • Refunds will be issued to your original form of payment for a seamless experience.

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a trackable shipping method to ensure the safe return of your product.

Damaged or Lost Items

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at christine@mywishco.com.

  • If your product arrives damaged, email us with a clear photo of the item.

  • Our team will review the issue promptly and provide the appropriate resolution.

Exchanges

We do not offer direct exchanges. If you wish to replace a damaged item, it will be processed as a return with a refund, and you may place a new order.

How to Submit a Return

  1. Click the "Submit Return" link located in the footer of our website.

  2. Log into your account by entering your email address and selecting "Continue".

  3. Check your email for a six-digit verification code sent from our store.

  4. Enter the code on our website to access your account.

  5. Select the order containing the item(s) you wish to return.

  6. If applicable, choose the specific items you want to return.

  7. Indicate the reason for the return and add any additional notes.

  8. Click "Request Return" to submit your request.

If your request is approved and requires shipping, you will receive an email with return instructions and a prepaid shipping label. Follow the instructions provided, attach the label, and send the package back to us. Once received and inspected, your refund will be processed promptly.

At My Wish Co., your satisfaction is our priority. If you have any questions or concerns about our return process, please contact us at christine@mywishco.com.