Shipping 

At My Wish Co, we strive to provide the best shipping options for our customers, no matter where they are located. With our efficient shipping process, we ensure that your orders are delivered promptly and with the highest level of responsiveness.

Shipping Time:

Free Shipping all Domestic orders within the United States require 5 to 7 days for delivery. We understand the importance of receiving your items in a timely manner, so we work diligently to ensure that your package arrives as quickly as possible. Rest assured that we prioritize the prompt processing and shipping of your order.

Once your order is placed, it will be shipped within 48 hours. We understand that you are eager to receive your purchase, and we strive to minimize any waiting time. Our efficient shipping process allows us to fulfill orders promptly, ensuring that your items are on their way to you as soon as possible.

Express Shipping:

If you need your items even faster, we offer free express shipping on orders totaling $100 or more. This means that you can enjoy expedited delivery at no extra cost when you meet the minimum purchase requirement.

Tracking Your Order:

To keep you informed about the status of your order, we will send you all the necessary tracking information via email. Please note that your tracking number will be automatically generated and sent to you once your order has been shipped. It may take up to 2 days for the tracking number to become active.

If you have any questions or concerns regarding your tracking number or the whereabouts of your package, please don't hesitate to contact us at christine@mywishco.com. Our dedicated customer service team is here to assist you.

Thank you for choosing My Wish Co for all your shopping needs. We strive to provide exceptional products and services, and we appreciate your continued support.

Tracking your order:

At My Wish Co, we understand the importance of keeping track of your order every step of the way. That's why we provide you with all the necessary tracking information directly to your email. With this information, you can easily monitor the progress of your package and ensure its safe and timely delivery.

How to Track Your Order

To track your order, simply check your email inbox. We will send you all the tracking details as soon as your order is shipped. Please note that it may take up to 2 days for the tracking number to be generated and sent to you.

Tracking Number Format:

Your tracking number will be 13 characters long and will start and end with a letter. It is a unique identifier that allows you to trace the whereabouts of your package throughout its journey.

Locating Your Tracking Number

If you are unable to find your tracking number in your email, please make sure to check your spam or junk folder. Sometimes, automated emails can end up in these folders. If you still cannot locate your tracking number, please don't hesitate to get in touch with our customer support team at christine@mywishco.com. We are here to assist you and provide you with the necessary information.

Tracking your order gives you peace of mind and allows you to plan accordingly. We value your satisfaction and strive to ensure a smooth and transparent shopping experience. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to help!

To track your order, we will send you all the tracking information to your e-mail.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at christine@mywishco.com

Return & Refund Policy

At My Wish Co., we understand that sometimes a product may not meet your expectations. That’s why we’ve designed a simple and hassle-free return and refund process to ensure your satisfaction.

Return Eligibility

If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return and request a refund. Please note: this period refers to 30 calendar days, not business days.

Refund Details

• Refunds will be issued to your original form of payment for a seamless experience.

• Return shipping costs are the responsibility of the customer.

• We recommend using a trackable shipping method to ensure the safe return of your product.

Damaged or Lost Items

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at christine@mywishco.com.

• If your product arrives damaged, email us with a clear photo of the item.

• Our team will review the issue promptly and provide the appropriate resolution.

Exchanges

We do not offer direct exchanges. If you wish to replace a damaged item, it will be processed as a return with a refund, and you may place a new order.

How to Submit a Return

1. Click the "Submit Return" link located in the footer of our website.

2. Log into your account by entering your email address and selecting "Continue".

3. Check your email for a six-digit verification code sent from our store.

4. Enter the code on our website to access your account.

5. Select the order containing the item(s) you wish to return.

6. If applicable, choose the specific items you want to return.

7. Indicate the reason for the return and add any additional notes.

8. Click "Request Return" to submit your request.

If your request is approved and requires shipping, you will receive an email with return instructions and a prepaid shipping label. Follow the instructions provided, attach the label, and send the package back to us. Once received and inspected, your refund will be processed promptly.

At My Wish Co., your satisfaction is our priority. If you have any questions or concerns about our return process, please contact us at christine@mywishco.com.

Caring for soy wax candles is simple but demands focus on key elements for clean, efficient, safe burning. Check out these detailed care instructions:
Before Lighting

Always trim the wick to about 1/4 inch before lighting your candle. This helps prevent soot and ensures an even burn. Use a wick trimmer or a pair of scissors for best results.

First Burn

The first time you burn your soy candle, allow it to burn until the wax pool reaches the edges of the container. This can take a few hours depending on the candle's size. This process, known as creating a "memory ring," prevents tunneling and ensures an even burn throughout the life of the candle.

Regular Burning

Place your candle in an area free from drafts to prevent uneven burning, dripping, or flaring.
Do not burn your candle for more than 4 hours at a time. Long burns can lead to overheating the container and affecting the candle's lifespan.
Ensure the candle burns evenly by keeping it away from fans, air conditioners, or open windows. This helps maintain an even wax pool.

After Burning

Use a snuffer to extinguish your candle. This prevents hot wax from splattering and minimizes smoke.
Once the candle is extinguished and the wax is still molten, gently re-center the wick if it has shifted. This prepares it for an even burn next time.
Let the candle cool completely before relighting.

General Care

Keep the wax pool free of wick trimmings, matches, and debris at all times.
Store your candle in a cool, dry place away from direct sunlight and intense light. Keeping the lid on will help preserve the fragrance.
Soy wax is natural and may discolor or frost over time. This does not affect the candle's burn quality or fragrance.
Never leave a burning candle unattended. Keep it out of reach of children and pets. Place your candle on a stable, heat-resistant surface away from flammable objects.
If you spill any soy wax, clean it up quickly with warm, soapy water. Soy wax is generally easier to clean than paraffin wax due to its lower melting point.

End of Life

Discontinue use of your candle when about 1/2 inch of wax remains at the bottom. Burning beyond this point can be a fire hazard.

Following these care instructions will help maximize the life of your soy wax candle, ensuring you get the most out of its fragrance and ambiance.

Caring for Your My Wish Co. Dye-Free Soy Wax Candles

Taking good care of your My Wish Co. soy wax candles ensures you get the most enjoyment out of them. Here's how to keep them burning beautifully and safely:

Getting Started (The First Burn)

Allow your candle to burn long enough on the very first use so that the entire top layer of wax melts completely. This usually takes about 2 to 3 hours. Doing this prevents tunneling and helps the candle burn evenly all the way down.

Keeping It Burning Bright

• Trim the wick: Before each time you light your candle, trim the wick to about 1/4 inch. This reduces smoke, keeps the flame clean, and extends the candle’s life.

• Burn in moderation: Avoid burning your candle for more than 4 hours at a time to prevent overheating and ensure even melting.

Putting It Out Safely

The best way to extinguish your candle is with a candle snuffer. If you don’t have one, gently blow it out, avoiding hot wax splatter. Always allow the wax to cool and solidify before relighting.

Important Safety Reminders

• Never leave a burning candle unattended.

• Keep candles away from flammable materials, drafts, and out of reach of children and pets.

• Place candles on heat-resistant surfaces.

Storage Tips

Store your soy wax candles in a cool, dry place, away from direct sunlight and heat sources, to preserve their fragrance and color.

By following these simple tips, your My Wish Co. candles will fill your home with warm, natural fragrance safely and beautifully.